Privacy Notice

TapApp is the data controller for personal data processed through Loopling. Loopling accounts are created and managed by parents or guardians.

What we collect and why

• Parent account data (name and email from Google or email sign-in): to create and secure your account and provide the service (contract).
• Learner profiles (a child's first name and age group) and learning progress (letters, numbers, badges): to provide each child's trail (contract).
• Support messages (name, email, message): to answer you (legitimate interests).
• Technical data (device and browser information, IP address, sound settings saved on your device): for security, fraud prevention, and keeping the app working (legitimate interests).

We do not sell personal data or show ads, and we ask for only a child's first name — never a child's email or photo.

Who we share data with

• Service providers that host and run Loopling.
• Paddle, our Merchant of Record, for selling plans, managing subscriptions, payments, tax compliance, and invoicing.
• Professional advisers (legal, accounting), and authorities where required by law.

How long we keep data

We keep account and learner data while your account is active. Removed learners are deleted right away, and other data is deleted or anonymised when no longer needed.

Your rights

Depending on where you live, you may access, correct, delete, or export your data, object to or restrict processing, withdraw consent, and complain to your data protection authority. To make a request, use "Contact parent support". We aim to respond within one month.

Security

We use encryption in transit, access controls, and per-account data isolation to protect your information.

Cookies and storage

Loopling uses only essential browser storage to keep you signed in and remember progress and sound settings. We don't use advertising or analytics cookies.